Listen to what our customers have to say

Service User Daughter of Service User

I would like to inform you how wonderful, loving and caring the two carers that attend to my mother during the week are. Absolutely amazing carers, and when they walk in, my mother’s face lights up. We couldn’t have wished for a better two carers; please inform them how well they do their work and how happy as a family we are.
I would like, if possible, for these two carers to work at my mother’s on weekends as well. As the weekend staff haven’t managed to settle my mother in, especially at bedtime as well as the other two carers do.

Service User Grandson of Service User

I had a reason to use this care service for my grandmother. Although not a very pleasant reason to use their services, but glad to have them as the care provided for my grandmother, from the first instance I met them in October 2022, I was met with professionalism, kindness and a genuine desire to help.
The care team was knowledgeable, compassionate and excited to help out and that’s the reason the team was always punctual too. The care team went above and beyond to ensure the comfort and happiness of my grandma.
I cannot emphasise more on using the services of Livingstone. They are the best.

Service User Grandson of Service User

The carers treat my grandfather with respect and are very patient with him. Every time I visit, the house is tidy in comparison to the last carers, who treated the house in a poor state (leaving his pants soiled and the house smelly). This carer is the complete opposite, as she always makes sure the house is clean.

Jane M Sister of Service User

I have nothing but praise for this company.

Anne Rowe Daughter of client

I would recommend them as an agency for live-in care.

Service User Daughter of Client

Livingstone Health Care Agency has been involved in the 24-hour care of my mother for the last few months by providing a live-in carer. They have responded promptly to any problem that has arisen and provided as much continuity of care as they possibly could.

Service User Sibling of Client

Right from the start, when I made enquiries about care for my brother, they were interested in his needs. two assessors travelled to see him for a distance of 30 miles without any extra charge. The carer they sent was on time the first day and went above and beyond to look after my brother.

Service User Husband of a service user

The husband of a service user during our regular spot checks praises assigned carers for the fantastic care delivery for the wife. He commented that there has been a massive improvement in her health since we took on the care package.

Service User The daughter of a service user

I would like to inform you how wonderful, loving, and caring the 2 carers who attend to my mother during the week are. When they walk in, my mother’s face lights up. We couldn’t have wished for a better couple. Please inform them how well they do their work and how happy we are as a family. I would like, if possible, for these 2 carers to deliver services to my mother on the weekend as well. As of the weekend, the staff haven’t managed to settle my mother in, especially at bedtime.

Service User Service user and her daughter

Since we started the care package Ms EB has been cared for in bed. She appreciates the old carers and the new carers for supporting her in gaining strength. She can mobilise using the walking stick, Zimmer frame and stair lift, transferring from downstairs to upstairs. During a meeting with Ms EB and her daughter, they were pleased with the assigned carers, both the old carers and the new carers. According to Ms EB, she can gain her strength back due to the quality care received from her carers. Her daughter also said, “Without the carers, she wouldn’t know what she would have done as she is the only daughter.”. They were very happy with the assigned carers and the quality of care received

Service User Service User

A service user expressed her heartfelt appreciation to one of the carers, acknowledging the tremendous impact of the carer’s efforts on her personal and professional growth. The service user commended the carer as an extraordinary, caring, and kind individual, emphasizing that without the carer’s support, her progress would not have been as rapid. She conveyed deep gratitude for the fortuitous encounter with the carer, underscoring the significance of their connection in her journey of improvement.