Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Our dedicated dementia care staff undergo specialist training in Dementia Awareness and Dementia Care, ensuring they are equipped with the necessary knowledge and understanding of each stage of Dementia condition.

We accept Visa, MasterCard, and debit cards for your convenience.

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

We recognise that every person we support is unique with differing care needs, and that specialist care services are required to focus and achieve the best outcomes for those who have particular care requirements.

Our reablement service is flexible, meaning the level of support you receive can be adjusted to meet your changing requirements. As your condition improves and your support needs decrease, we can step-down the level of care you receive.

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.